Idealist Media
Help

Support

A human reads every message. We typically reply within two business days.

Get help with an app or website

Email [email protected] and tell us:

  • which app or website, and whether you're on iOS, Android, or the web (and which browser);
  • what happened, and what you expected to happen;
  • a screenshot, if one helps show it.

Accounts & leaderboards

Forgot your password? Use the reset link on the sign-in screen. Want your account gone? See delete your account. To report an offensive display name on a leaderboard, email us with the game and the name — we review every report.

Billing & refunds

Purchases made in our iOS and Android apps are processed by Apple and Google, so refunds go through them: request a refund from Apple or request a refund from Google Play. For anything else, or if you're stuck, email us and we'll point you the right way.

Privacy requests

To ask about or delete data connected to an app or website, email [email protected] with its name. Our privacy policy explains what we collect.